- Available across Gatwick and nearby communities.
Our refund policy and cancellation policy ensure total transparency for your airport taxi booking UK and private hire services UK, detailing how cancellations and refunds are handled.
We are committed to providing transparent, reliable private hire services across the UK. This Refund Policy details the terms and conditions under which refunds, cancellations, and fare adjustments are processed for bookings made via bookairporttaxis.co.uk or through our customer support team.
You may cancel your booking at any time by contacting our support team via email or phone. If a cancellation request is received more than 24 hours prior to the scheduled pickup time, you are eligible for a full refund minus any applicable administrative or transaction processing fees. Cancellations made between 12 and 24 hours before the scheduled pickup time will receive a 50% refund. Cancellations made less than 12 hours prior to the scheduled pickup time, or after a driver has already been dispatched, are non-refundable.
If a passenger fails to appear at the designated pickup location within the allocated waiting time, or cannot be reached via the contact details provided at the time of booking, the journey will be marked as a no-show and no refund will be issued. For flight or train connection pickups, we monitor schedule updates; however, significant delays or itinerary changes must be communicated to our support team as early as possible to adjust pickup schedules and avoid potential no-show fees.
In the unlikely event that We are unable to fulfill a confirmed booking due to vehicle breakdown, extreme weather, severe road closures, or operational errors on our part, we will attempt to arrange suitable alternative transport. If alternative transport cannot be provided or is declined, a full 100% refund will be issued promptly.
All approved refunds are processed back to the original payment method used during booking. Refund processing times typically take 5 to 10 business days depending on your issuing bank or card provider. We do not issue cash refunds or credit transfers to third-party accounts.
To request a refund or raise a query regarding a completed or canceled journey, please contact our customer service team by emailing admin@bookairporttaxis.co.uk with your full name, booking reference number, journey date, and a brief explanation of your request. All refund requests are reviewed by our management team within 48 hours.